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Frequently asked questions

HIRE

How long is the hire period?


Our usual hire period is equivalent to a maximum of 8 hours, from the event start time until the collection time. If you require a longer time, this must be in agreement with us.




Does the hire price include delivery and setup cost?


For our rental flower walls and backdrops, the price includes our setup and pack down costs. However, delivery fee is excluded in the price and this is calculated (0.76 per km) depending on where the venue or location is. You will be advised of the delivery fee prior to the booking confirmation.




What is your booking process?


It is important for us to ensure our booking process is clear and easy for you.

  1. After receipt of your booking inquiry, we will advise you of our availability and discuss your specific requirements.
  2. Once you are happy to proceed, we will send you an invoice (including delivery fee) and hire agreement form via email for you to review.
  3. A 10% deposit is required to secure your booking as well as a signed hire agreement form.




Do you provide service outside of Auckland?


Yes we do, subject to our availability. We have travelled as far as Rotorua in the Bay of Plenty. Please message us to inquire about our availability and delivery fee.




What is your latest time for collection / pack down?


Our latest time for collection of item(s) is 10.30pm. If a late night collection is required after 10.30pm on the same day of hire, this will cost an additional $50. Note: We do allow collection of item(s) the following day however this is subject to our availability and must be agreed with us.




Do you allow pick ups?


Yes, but this is only permitted to our rental signages and small props. We do not allow pick ups of our flower walls and backdrops due to their fragile nature.




Can I customise the design of the flower walls?


Yes, we can customise certain flower walls such as:

  • Beauty Boxwood - we can add floral arrangements in line with your theme
  • Rosas - we can add flowers / roses of your particular theme colour
  • Frangipani - we can add different types of floral arrangement in line with your theme
Note: There may be an additional fee for any customised design, please message us to discuss your theme / requirements. Also refer to our ' Packages' section.




Can I buy any of your products?


Yes, the two products we sell are:

Both products are customised in line with your requirements and are made in NZ.




How can I secure my booking?


Any flower wall | backdrop | sequins wall booking is subject to availability. We will let you know our availability following your query. A 10% deposit is required to secure your booking as well as a signed Hire Agreement Form. If you make a booking in less than 2 weeks prior to your event, full payment will be required.





SIGNAGES

What are the options?


You can either hire or buy our signages. For a full list of our signages that you can hire - click here. If you want to buy, this is customised based on your requirements such as material used, font and specific writing or message. The usual size for our signages is 60cm diameter, round shape. See examples here.




What is the process if I buy one?


1. Firstly, we seek information from you regarding what specific material you would like such as: Material This can either be wooden or acrylic Colour The wooden signage can be spray painted to the colour of your choice, subject to availability, The acrylic signage can either be white, black or gold. Please note that there will be additional fee for the gold colour. Size Our standard size is 60cm diameter round, however if you have a specific shape in mind, please let us know. Message | Writing Let us know what you would like on your signage, we recommend a maximum of 20 letters in total. Other If you wish to add any elements such as flowers, leaves, etc to suit your theme or idea, please let us know. This may incur an additional fee depending on the complexity of the design. 2. Once we have gathered your specific requirements, an invoice will be sent to you. 3. We will proceed with the design and production, only after receipt of the full payment from you. Please note that this process may take up to 2 weeks and we can show you a draft design upon request.




How long does it take to create one?


It usually takes 2 weeks from design to the laser cutting process. If an order is placed in less than a week, we may charge an urgent fee of $30.





If you have any other questions, please feel free to flick us an email on stellarbackdrops@gmail.com

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