Question 1

What is your booking process?

Accepted Answer

It is important for us to ensure our booking process is clear and easy for you.
1. After receipt of your booking inquiry, we will advise you of our availability and discuss your specific requirements.
2. Once you are happy to proceed, we will send you an invoice (including delivery fee) and hire agreement form via email for you to review.
3. A 15% deposit is required to secure your booking as well as a signed hire agreement form.

Question 2

Does the hire price include delivery and setup cost?

Accepted Answer

For our rental flower walls and backdrops, the price includes our setup and pack down costs.
 
However, delivery fee is excluded in the price and this is calculated (0.79 per km) depending on where the venue or location is.  You will be advised of the delivery fee prior to the booking confirmation.

Question 3

How can I secure my booking?

Accepted Answer

Any flower wall | backdrop | sequins wall booking is subject to availability.
 
We will let you know our availability following your query.
 
A 15% deposit is required to secure your booking as well as a signed Hire Agreement Form.
 
If you make a booking in less than 2 weeks prior to your event, full payment will be required.

Question 4

How long is the hire period?

Accepted Answer

Our usual hire period is equivalent to a maximum of 8 hours, from the event start time until the collection time.
 
We can definitely be flexible if you require a longer time however this must be in agreement with us.

Question 5

What is your latest time for collection / pack down?

Accepted Answer

Our latest time for collection of item(s) is 10.45pm.
 
If a late night collection is required after 10.45pm on the same day of hire, this will cost an additional $60.  
 
Note: We do allow collection of item(s) the following day without any additional charge however this is subject to our availability and must be agreed with us.

Question 6

Can I customise the design of the flower walls?

Accepted Answer

Yes, we can customise certain flower walls such as:
 • Beauty Boxwood (https://www.stellarbackdrops.com/product-page/boxwood-beauty)- we can add floral arrangements in line with your theme
 • Rosas (https://www.stellarbackdrops.com/product-page/rosas)- we can add flowers / roses of your particular theme colour
 • Frangipani -(https://www.stellarbackdrops.com/product-page/frangipani-wall) we can add different types of floral arrangement in line with your theme
Note:  There may be an additional fee for any customised design, please message us to discuss your theme / requirements.   Also refer to our 'Packages'(https://www.stellarbackdrops.com/packages) section.

Question 7

Do you provide service outside of Auckland?

Accepted Answer

Yes we do, subject to our availability.  We have travelled as far as Rotorua in the Bay of Plenty.
 
Please message us to inquire about our availability and delivery fee.

Question 8

Do you allow pick ups?

Accepted Answer

Yes, but this is only permitted to our rental signages and small props.
 
We do not allow pick ups of our flower walls and backdrops due to their fragile nature.

Question 9

Can I buy any of your products?

Accepted Answer

Yes, the two products we sell are:
 • signages a(https://www.stellarbackdrops.com/signages)nd
 • floral frames(https://www.stellarbackdrops.com/gifts)
Both products are customised in line with your requirements and are made in NZ.